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Frequently Asked Questions

Product & Craftsmanship

What are your lead times?

Everything we offer is made to order, so lead times change based on the season. For more specific guidance, you can check the product you are interested in - right below the "Add to Cart" button.

What materials are used in your items?

Our items vary based on the piece. Details should be available for you in the "description" section on the product page.

Are your finishes non-toxic?

Our pieces are finished with a high-durability finish that is completely inert and non-toxic once it has fully cured. While the finish undergoes a standard off-gassing process during application in our shop, it is entirely safe for your home and family by the time it arrives at your door.

Will your beds work with all mattress types?

Yes, our beds are designed to support all mattress types, including foam, latex, and hybrid mattresses.

How much weight can your beds support?

Our beds are built to handle significant weight and are reinforced with a strong slat and center support system. While we don’t list an official weight rating, they are crafted to support both the mattress and multiple sleepers without issue.

Can you make the headboard shorter or taller?

We can do that for some of our pieces! Just send us a message, and we'll let you know whether we can accommodate your request.

Will the furniture fit through my doorway or stairs?

Most of our pieces are designed to ship in flat sections, making them easy to move through standard doorways and stairs. If you’re concerned about tight spaces, our Live Edge Rampart bed is a great option for getting around tight corners.

Do you have matching pieces or complimentary pieces?

We currently offer limited matching pieces on our site. If the finish title matches, that means the finish should match. If the finish title is slightly different (e.g. "Weathered Railcar" vs "Railcar - Rough Sawn"), that means the two pieces will work together as complimentary pieces rather than exact matches.

Matching vs complementary finishes

Shipping & Delivery

Can I get free shipping?

Yes! Shipping is free on everything we make. If it's in the store, it'll ship free to your door or curbside.

How is my furniture shipped?

We ship via several different carriers. Most of our pieces ship ground parcel, and you’ll receive tracking information and a notification email as soon as your order ships so you can follow its journey to your home. Some of our larger pieces ship freight.

Do you ship outside the continental U.S.?

At this time, we only ship within the continental U.S.

Can I pick up my order in person?

We don’t currently offer in-person pickups. Our shop is a busy production space and isn’t set up as a retail storefront for customer visits. The good news is that shipping is completely free within the continental U.S., and we’ll deliver your furniture right to your door so you don’t have to worry about the heavy lifting.

Ordering & Policies

Do you accept returns?

Because each piece is handcrafted and made to order, we’re unable to offer returns or refunds after purchase. That said, if anything arrives damaged or not as described, we’ll make it right—just send us a message and we’ll take care of you.

Do you offer financing?

Yes! Through Shop Pay and other standard Shopify payment options, you can split your purchase into installments at checkout. This makes it easy to get what you love now and pay over time.

Can I place an order now and delay delivery?

Yes, we’re happy to work with you to time your delivery. Just leave a note at checkout and message us to let us know your preferred window of delivery.

Can I cancel or change my order after placing it?

We begin production shortly after orders are placed, so cancellations or changes may not be possible. Contact us right away and we’ll do our best to help.

Assembly & Care

How hard is it to assemble the furniture?

Our furniture is designed for easy assembly with minimal tools required. Most all of our customers say assembly was easier than expected.

What tools will I need for assembly?

A drill is highly recommended for the easiest assembly experience. We provide the corresponding drill bit and a complimentary wrench, so you’ll be fully equipped to put everything together.

How do I care for the wood?

Dust regularly with a soft cloth and clean with a damp cloth as needed. Avoid harsh chemicals or abrasives to keep your finish looking its best.

About Us

Do you have a showroom?

We don’t have a showroom or offer in-person visits at this time. However, we do offer a sample kit so you can see and feel the wood and finishes in person before ordering.

Where are you located?

We build all of our furniture in Colorado Springs, CO, and ship across the continental U.S.

Who builds the furniture?

Each piece is handcrafted by our small team of skilled woodworkers in Colorado Springs. We take pride in every detail from start to finish.

Do you use sustainable materials?

We use sustainably sourced wood to reduce environmental impact while providing beautiful, unique furniture.